Frequently Asked Questions
Explore our diverse range of custom signs, banners, and apparel printing services designed to elevate your brand's visibility and impact.
Your Questions Answered: Artwork, Production, and Billing
What file formats are best for custom printing?
For optimal results, we recommend submitting high-resolution vector files such as PDF, AI, EPS, or SVG. These formats ensure your graphics remain crisp and clear at any size. For images, we accept PNG or JPEG files at 300 DPI.
Can I use Canva designs for my projects?
Yes, you can! We offer Canva layout templates on our product pages. Once your design is complete, export it as a PDF Print with crop marks and upload it during checkout.
How long does production take for custom orders?
Standard production times range from 3 to 5 business days after design approval. For urgent orders, please contact us at info@goldcitysigns.com to discuss rush options.
Do you provide local pickup or shipping?
Absolutely! Choose between contactless local pickup from our Dahlonega location or have your prints shipped directly to your site anywhere in Georgia.
Will I receive a proof before printing?
Yes, we provide a digital proof for your approval before any printing begins, ensuring your satisfaction with the final product.
How is sales tax calculated for my order?
Our system automatically calculates sales tax based on Georgia county rules, applied at checkout according to your delivery or pickup location.
Can I request revisions after proof approval?
Revisions can be requested before final approval. Once approved, changes may incur additional charges depending on the production stage.
What payment methods do you accept?
We accept all major credit cards and offer secure online payment options for your convenience.
Do you offer bulk order discounts?
Yes, we provide discounts for bulk orders. Contact our sales team for a custom quote tailored to your needs.
